Annertech User Research | Understand Your Users, Build Better

At Annertech, we believe great digital experiences start with the people who use them. As advocates of user-centred design, we take the time to understand your audience – exploring, experimenting and validating ideas that are aligned with both user needs and business objectives.

Support you’ll receive

Our user research services cover every stage of the design process, from discovery to continuous improvement.

Our Annertech advantage

Analysis of your existing website

Understand what’s working and where users struggle

Focus groups and workshops

Collaborate with stakeholders and end users to gather insights.

Responsive, user-friendly design

Create experiences that work beautifully across all devices.

Iterative user testing

Test and refine designs throughout the project lifecycle.

Formal user acceptance testing

Validate that the solution meets requirements before launch.

Persona development

Define your key user groups and tailor journeys to their needs.

User journey mapping

Visualise how users move through your site to achieve their goals.

Task and workflow analysis

Identify what users want to accomplish and optimise the processes to support them.

Contextual inquiry

Observe and interview users in their natural environment to uncover deeper behaviour motivation and pain points.

What our clients say

I was extremely impressed by how Annertech took the time to understand what the most important things are for us and our users.

Jonathan Grimes

Digital Services Manager, Contemporary Music Centre

The Annertech advantage

We combine collaboration, expertise and a user-first approach to deliver digital experiences that truly work.

Start your user research journey today

Collaborative approach

Our design, content and project management teams work closely with you and your users to keep every decision user-focused.

User-first mindset

We put your audience at the heart of every choice, ensuring solutions that truly meet their needs.

Clarity from complexity

We simplify challenges and transform complex requirements into intuitive, user-friendly solutions.

Measurable impact

Our work delivers digital experiences that not only look good but also drive real, measurable results.

Proven expertise

With years of experience in the public, higher education, enterprise and non-profit sectors we know how to create accessible platforms that work for everyone.